Zoom Phone review: a familiar UX, now with a full business phone system
A modern cloud phone system from the Zoom you already know
Zoom Phone review: a familiar UX, now with a full business phone system
Compare Zoom Phone's pricing, AI call summaries, contact centre and the best alternatives for cloud phone systems.
What is Zoom Phone?
Zoom Phone has grown to become one of the fastest-adopted cloud phone systems on the market, riding the back of Zoom Meetings' enormous installed base.
Launched in 2019, Zoom says Phone has surpassed 10 million paid seats (checked Oct 2026). Its appeal is simple — calling lives inside the same Zoom client your team already uses every day for video.
The platform now covers all the UCaaS basics: cloud PBX, IVRs, call queues, mobile/desktop apps and a growing list of integrations. Zoom AI Companion adds call summaries and action items on most paid plans — which specific features are included at which tier wasn't independently verified.
Solutions Zoom Phone offers
From cloud phone systems to AI call answering and full contact centre — here's what's in the portfolio.
Zoom Phone (UCaaS)
Cloud PBX with calling, SMS and voicemail, available on Zoom desktop, mobile and certified IP desk phones.
- Calls inside Zoom
- SMS & voicemail
- Mobile + desktop apps
Zoom Contact Center
Omnichannel CCaaS built natively on the Zoom platform — voice, video, chat, SMS and webchat in one agent workspace.
- Native to Zoom
- Video-enabled CC
- Omnichannel routing
Zoom AI Companion
Free generative AI features for paid users — call summaries, action items, smart replies and meeting recaps.
- No extra cost
- Call summaries
- Smart compose
Zoom Workplace Suite
Bundles Phone with Meetings, Team Chat, Whiteboard, Mail and Calendar for a single collaboration suite.
- Meetings + Phone + Chat
- Mail + Calendar
- One client
Zoom Phone pricing
Zoom publishes US dollar pricing (checked Oct 2026) — no GBP price was found anywhere on Zoom's pricing page, from any check. Plan names below match Zoom's current US pricing page; a 'Global Select' plan also exists but Zoom shows no price for it.
Metered
- Pay-as-you-go calling
- Annual billing only — no monthly option found
- Auto-attendant
- Voicemail transcription
US & CA Unlimited
- Unlimited US & Canada calling
- CRM integrations listed (Salesforce, Slack, Microsoft, Google)
- 40-minute meeting limit on this tier's bundled Zoom Meetings
Pro Plus
- Everything in US & CA Unlimited
- Full Zoom Meetings licence (no 40-minute limit)
- CRM integration needs Salesforce Enterprise/Unlimited or Zendesk Suite — not every CRM plan qualifies
Pricing notes
- •Monthly billing costs about 12-18% more than annual, when it's offered — Zoom's own pricing page showed inconsistent results on whether self-serve monthly billing exists at all; get this confirmed before you budget on it
- •Zoom Contact Center quoted separately per agent
- •Porting fees: not stated on Zoom's pricing or porting pages — ask before you commit
- •A paid Phone licence is required before you can start porting a number in
Zoom Phone: the verdict
Where it shines and where it falls short, based on independent research.
Pros
- Lives inside the Zoom client most teams already use daily
- AI Companion features included at no extra cost
- Published US pricing, checked monthly and annual
Cons
- Contact centre is newer than RingCentral, 8x8 or Genesys
- Fewer telephony-specific power features than legacy vendors
- Some integrations less mature than RingCentral's ecosystem
- Reporting depth varies between plans
Compare Zoom Phone with…
Side-by-side comparisons with verified pricing and the costs vendors don't headline.
Zoom Phone alternatives to compare
Smart shortlists usually include 2–3 providers. Here's who else to look at.
Zoom Phone frequently asked questions
How much does Zoom Phone cost?
Zoom publishes US pricing only (checked Oct 2026) — no GBP price was found anywhere on its site. In the US, Metered starts at $10.50/user/month (annual), with US & CA Unlimited from $16.00/user/month (annual) the more typical choice for unlimited domestic calling.
Does Zoom Phone include AI?
Yes — Zoom AI Companion is included at no extra cost on most paid Zoom plans, and provides call summaries, action items and smart compose.
Is Zoom Phone better than Microsoft Teams Phone?
It depends on which client your team prefers. If you live in Zoom Meetings, Zoom Phone feels native. If you live in Teams, Teams Phone is the more obvious choice.
Can Zoom Phone work with desk phones?
Yes. Zoom Phone supports a wide range of certified IP desk phones from Poly, Yealink, Cisco and others, alongside softphones.
Is Zoom Phone right for your business?
Answer 11 quick questions and we'll match you to the providers that actually fit your size, budget and use case — including Zoom Phone if it makes the shortlist.
Pricing
From $10.50 / user / month (US, annual) — no GBP price found
Indicative - actual quote depends on your needs.
Free • No obligation • 2-minute matching
- 10M+ paid Zoom Phone seats (checked Oct 2026)
- Native to the Zoom client your team already uses
- Free expert advice — no sales pressure