8x8 review: a unified phone system and contact centre, in one platform
All-in-one cloud phone, video and contact centre
8x8 review: a unified phone system and contact centre, in one platform
Our rating is the review-weighted average of G2 (4.2/5, 921 reviews) and Capterra (4.1/5, 309 reviews), checked 2026-09-27. Not affiliated with either platform.
Compare 8x8's business phone system, AI call answering and contact centre against the leading alternatives — with transparent pricing and unbiased recommendations.
What is 8x8?
8x8 is one of the few providers that bundles a full UCaaS phone system, video meetings and a contact centre into a single platform — making it a strong shortlist candidate for growing teams that want to consolidate vendors.
Founded in 1987, 8x8 has evolved from a hardware vendor into a cloud-first communications platform serving over three million business users globally. Its flagship XCaaS (eXperience Communications as a Service) brings phone, video, chat and contact centre under one license — a rare combination in the industry.
For businesses comparing phone systems, 8x8's main draw is breadth: native PSTN coverage in 50+ countries, integrated contact centre with workforce optimisation, and AI features for call summarisation and agent assist. The trade-off is complexity — smaller teams may find it more platform than they need.
Solutions 8x8 offers
From cloud phone systems to AI call answering and full contact centre — here's what's in the portfolio.
Business Phone System
Cloud PBX with unlimited calling across 14+ countries, auto-attendant, voicemail transcription and softphone apps for desktop and mobile.
- Unlimited calling in 14 countries
- HD voice & video
- Mobile + desktop apps
Contact Centre (CCaaS)
Full omnichannel contact centre with skill-based routing, IVR, quality management and workforce engagement tools built in.
- Omnichannel routing
- WFM & QM included
- Real-time dashboards
AI Call Answering & Agent Assist
Intelligent call summaries, real-time transcription, sentiment analysis and AI agent assist for faster resolution.
- Real-time transcription
- Auto call summaries
- Sentiment scoring
Video & Team Messaging
HD video meetings, persistent team chat and file sharing — all integrated with the phone system.
- Up to 500 participants
- Team messaging
- Meeting recordings
8x8 pricing
8x8 does not publish a self-serve price for any 8x8 Work plan (checked 2026-09-27 — every plan on 8x8's own pricing page routes to "Chat with Sales" or "Request a Quote"). Figures below are plan features only, sourced from 8x8's help centre; get a quote for current pricing.
X2 — UCaaS
- Unlimited calling in 14 countries
- HD video for 500
- Team messaging
- Basic integrations
X4 — Advanced
- Unlimited calling in 48 countries
- Supervisor analytics
- Call recording
- Advanced integrations
X8 — Contact Centre
- Full CCaaS suite
- Omnichannel routing
- WFM + QM
- AI agent assist
Pricing notes
- •Annual contracts typically required for best pricing
- •Contact centre seats priced separately from UCaaS
- •Implementation fees may apply for larger deployments
8x8: the verdict
Where it shines and where it falls short, based on independent research.
Pros
- True UCaaS + CCaaS in one platform — fewer vendors to manage
- Strong international coverage with native PSTN in 50+ countries
- Transparent 99.999% uptime SLA
- Built-in AI features at no extra cost on higher tiers
Cons
- Pricing not fully transparent — quote-based for most plans
- Admin console can feel complex for small teams
- Mobile app polish lags behind RingCentral and Zoom
- Annual contract typically required
Compare 8x8 with…
Side-by-side comparisons with verified pricing and the costs vendors don't headline.
8x8 alternatives to compare
Smart shortlists usually include 2–3 providers. Here's who else to look at.
8x8 frequently asked questions
How much does 8x8 cost per user?
8x8 doesn't publish a self-serve price for any 8x8 Work plan (checked Sep 2026) — every plan routes to a quote request. Price depends on seat count, geography and contract length; request a quote to compare it against a provider that does publish prices, like RingCentral.
Does 8x8 include a contact centre?
Yes — 8x8's X8 plan includes a full omnichannel contact centre with workforce management, quality monitoring and AI agent assist. Lower tiers (X2, X4) are UCaaS-only.
Is 8x8 better than RingCentral?
It depends on your priorities. 8x8 wins on bundled CCaaS and international PSTN coverage. RingCentral wins on UX polish, mobile experience and ecosystem integrations. We can match you to the right one based on your needs.
Does 8x8 offer AI call answering?
Yes. 8x8 includes real-time transcription, automated call summaries and AI agent assist. Full conversational AI receptionists are available via partners and integrations.
Is 8x8 right for your business?
Answer 11 quick questions and we'll match you to the providers that actually fit your size, budget and use case — including 8x8 if it makes the shortlist.
Pricing
Quote only — no self-serve price published
Indicative - actual quote depends on your needs.
Free • No obligation • 2-minute matching
- Free expert advice — no sales pressure